Will I receive an automatic notification each time an auto-ship order is shipped?
Yes. You will receive an automatic email notifying you that your auto-ship order is getting ready to ship. Please ensure your address and payment information is current on your auto-ship orders to avoid delays.
My Kefir arrived warm with the ice in the shipping box melted and very little insulation. I was leery about drinking it but did and got sick. What can be done about improving shipping so I can get it cold….
Free US Shipping on orders $150+ 
Can I cancel or extend my subscription at any time? If I don’t need shipment every month, can I make it less often?
Yes, you can cancel anytime and just get the single orders in the future.
My Kefir arrived warm with the ice in the shipping box melted and very little insulation. I was leery about drinking it but did and got sick. What can be done about improving shipping so I can get it cold….
Hi Jodi- We are now shipping five times a week with overnight delivery, and we believe this will resolve the shipping issue.”